About the Treats
Why do the treats look different?
We use fresh ingredients (veggies, fruits, meats, eggs, etc.) so there will be natural variance in colors, shapes, and textures between different batches of treats.
How do you add colors to your treats?
We refuse to use artificial colors, made of unknown chemicals. To add colors, we only use natural powders in our treats: beetroot, spirulina, sweetpea flower, pumpkin, purple potato (ube), and carob.
How long can these treats last?
Since we do not use artificial preservatives and only use natural ingredients, we do not have solid "best by" dates.
Once the package is opened, we recommend treats to be consumed within 1 month. However, if stored properly or frozen, shelf life can extend to 4 months. Please use your best judgement when feeding treats to your pets.
How do I store these treats?
All our packaged treats have been dehydrated at a low temperature to extend the shelf life and can be stored in a dark, cool place in air-tight containers. To store dehydrated meat products for a longer length of time, you also have the option of freezing it. Note that you can serve any of our treats frozen or at room temperature - totally up to you or your pet's preference!
How are you considering the H5N1 Avian Flu?
According to the CDC, cooking poultry and eggs to an internal temperature of 165˚F kills bacteria and viruses, including avian influenza A viruses.
We dehydrate our treats from a raw state and dehydrate at 165˚F to ensure it is safe to ingest and handle for both humans and your pets. As concerned pet parents, we are closely monitoring the news for updates as well as considering any additional safety protocols.
Shipping & Delivery
I live in the Seattle area! Can I pick my order up?
- Local Pick Up: We offer free pick up in Kirkland's Village at Totem Lake Plaza. Just select the Pickup in Store option at checkout and it will give you a guesstimate of the pickup date/time. We will then reach out to confirm the date/time.
- Event Pick Up: If you plan to attend any of the markets we'll be attending, you can also place the order for pickup and then email us at orders@louieschewies.com with your name and order info. After mutual confirmation, we will prepare your order so you can pick it up at the event.
How long will it take for my order to arrive?
We generally ship within 3-4 days and it takes another 2-5 days for USPS/UPS shipping. We often craft orders as they come in.
For more details,hereis our shipping policy.
I need more help with my order!
Contact us directly at orders@louieschewies.com with any questions and for quick replies!
Local Pop Ups & Stockists
Are you available to vendor for an event?
We'd love to consider it! Please use the contact form or email us at info@louieschewies.com
How about corporate events and bigger events like weddings?
We would love to be a part of it.
For orders in advance, note that we require at least a 2-week lead time for orders over 200+ units. In such cases, we're happy to deliver locally.
Please email us directly at info@louieschewies.com to further discuss your vision.
I want to inquire for a custom order.
Contact us directly at orders@louieschewies.com with any questions and for quick replies!